FAQ - Elevated Illumination, LLC

FAQ

How far ahead of time should we request a quote?

The holiday season can sneak up quickly. We book on a first come first serve basis, so the sooner you request your quote the more availability you can work with to ensure your installation date for your lights!

How do I get a quote?

To get a quote for Christmas lights, fill the form on our website, call, text or email us your Name, address and a provide a recent photo of the front of your home. We can typically provide a quote within 1-2 business days.

How much does professional Christmas Light Installation cost?

ELEVATED ILLUMINATION’s Christmas light installation is a premium service. This custom service uses the highest quality materials installed by insured and trained installers, navigating certain risks to bring our clients a magical Christmas.

Our starting package begins at around $800, and the typical package our residential customers settle on is usually over $1,500. We provide detailed quotes so that you know cost ahead of time. We also understand this service is not for everyone.

Do we need to provide anything?

Nope, just clear access to safe and adequate electricity commensurate with the volume of lights requested by the customer. ! We do it all. We bring, install, take down and store all lights and equipment required. We also include an automated timer, all necessary extension cords, and even the proper totes to store the lights in.

What kind of light options are available?

ELEVATED ILLUMINATION specializes in a few different Christmas light installation services. Roof line lights are the most popular but we also see many customers who love our wreaths, garland, ground lights, tree, and bush lights.

What color lights do you use?

Warm White (classic Christmas) is by far the most popular color requested for installation. However, ELEVATED ILLUMINATION has many other color options for roofline Christmas lights. We carry red, orange, yellow, blue, green, cool white, and warm white and can custom order other colors.

Some of our favorite color combinations are Candy Cane (red and white), Traditional (red and green), Winter Wonderland (blue and white), and multi-color (red, blue, green, orange, and yellow). We can wrap trees and bushes in red, green, multi-color, or warm white LED mini lights.

What happens if something goes out after installation?

Let us know as soon as possible and we will reply within 24 hours to assign a date to make any repairs or replacements. It is normal to have a few lights burn out each season, and we are happy to come out and make things look like new again. Sometimes it is just as simple as tightening a bulb that may have come loose during the installation process.

ELEVATED ILLUMINATION will test all lighting at completion of installation and will leave project fully functional. ELEVATED ILLUMINATION will provide customers with FREE service calls between the install date and December 23rd; however, a minimum of 1 hour for service fee will apply to repairs that result from the following:

1) Extreme weather conditions such as unusually severe wind, rain, snow and ice.

2) Tampering by animals such as chewing through wires.

3) Changes made by customer such as tethering personal lights to those provided by ELEVATED ILLUMINATION.

4) Resetting Timers disconnected from electrical outlet or by losing electrical power at outlet.

5) Missing/Damaged products belonging to ELEVATED ILLUMINATION (customer will be charged retail price for missing/damaged items).

Do I need to be home for installation?

For any exterior lighting, we can install without a homeowner present. We would love to see a photo at night when you are able to turn it on for the first time!

Are the lights custom fit?

All of our C9 LED lights are custom fit to your home which looks amazing! No extra lights stretching across weird gaps or going down the side only partially and looking odd!

When do you take the lights down?

No appointment is necessary for takedown. This service will occur between January 4th and Feb 15th, weather permitting. We totally understand the concern of being the last one with your lights up in your neighborhood so we move with urgency! We are likely able to get to you sooner than later, but please consider any rain and weather delays may extend this timeframe. Unless noted on the invoice, ALL JOBS ARE TAKEN DOWN.

How do you secure the lights and décor to my home or project?

After 15+ years of learning what works best and prevents damage on your home or business, we have come up with the most effective solutions for securing Christmas lights to the project. For rooflines, we use a removable, non-permanent, “Tuff” clip, that fully hugs each light bulb so that no clips are left behind on your roofline or yard. For facia outlines such as brick or stone around windows or entryways, a removable hot glue is used (not on painted or stucco surfaces as this may cause damage). Removable light stakes are used to outline flower beds and walkways. Small removable staples may be used to secure lights outlining garage frames and to secure mini lights on tree wraps (as they may sag due to expansion and contraction during weather changes). Anchor bolts may be required for the installation of heavier items such as wreaths or garland. This may require drilling holes into masonry, wood, siding, or other materials.

What areas in Texas do you install Christmas lights?

ELEVATED ILLUMINATION installs professional Christmas lights around the Dallas-Ft. Worth metroplex, primarily in Addison, Carrollton, Coppell, Farmers Branch, Flower Mound, Irving, Lewisville, and Las Colinas. We also provide services in East Texas around the surrounding areas of Carthage, Hallsville, Henderson, Kilgore, Longview, Marshall, and Tyler.

Can you install our provided lights?

The short answer is no. At ELEVATED ILLUMINATION, we understand the importance of providing excellent service, which is why we will service your lights throughout the season. Please note that we only install our own equipment and cannot be held liable for any issues related to customer-owned lights. By choosing ELEVATED ILLUMINATION, you can be confident that your home will look its absolute best this holiday season. Don’t settle for an un-kept look with lights that are too long or too short. Our custom-fitted commercial-grade Christmas lights will make your home shine bright and beautiful.

Do we keep the lights?

ELEVATED ILLUMINATION is your go-to full-service Christmas lighting company that offers installation, maintenance, removal, and storage of the lighting. We believe in providing our customers with the very best experience, which is why we do not sell our lights. Instead, we own the entire process of servicing the lights throughout the season, replacing and storing them, and even allowing you to change designs and colors from season to season. It’s important to remember that even the highest-grade quality lights only have a 1-to-3-year season warranty. Therefore, it’s common to have to replace bulbs, wire, and other parts from season to season to avoid any electrical risk or quality issues.

At ELEVATED ILLUMINATION, we’ve found that providing a full-service experience is more cost-effective and convenient for our customers. Additionally, if you buy the lights, most professional companies will not install them due to liability and quality issues that may arise with the materials because it’s unknown how they were constructed and stored. So, why not let us take care of all your Christmas lighting needs? We guarantee excellent service and peace of mind throughout the holiday season. Contact us today to learn more!

What is my pricing for next year?

We have an option for customers to do a three-year agreement that locks in pricing from the first year plus 10% off the 2nd and 3rd years. You must pay your 50% deposit by September 30th, allowing for an early season install. If any lights are defective, we will switch them out. We can also switch them out if you want to change colors or the design.

Why are my lights being installed so early?

Our service is top-rated, and to guarantee as many installs as possible for our customers, our crews begin installation at the beginning of October. You only need to turn your lights on once you are ready. We will install an automatic timer to control your lights to turn on around dusk. When you are ready to start showing your lights each night, simply plug that in once. All return customers are installed in October and early November.

Do you have any discounts?

We provide discounts for early deposits and early season installs. You must allow us to complete the full installation early for these discounts. You do not need to turn the lights on until you are ready to use them. We offer additional discounts for three-season agreements.

How much is the deposit?

The deposit is 50%, reserves your equipment, and lets us put you in the pipeline for scheduling. The remaining balance is charged to the same card the day before installation.

How does the scheduling of the light installation work?

ELEVATED ILLUMINATION fills their schedule well in advance. With a limited window in the holiday season, we create our schedules based on route optimization to ensure timely delivery of installs. We do not schedule on specific dates but rather a ‘done by date’.

If there is a special occasion or date that you need it installed by, please let us know. Remember that special requests after Thanksgiving become difficult and are based on a first-come basis. If you request to reschedule your installation or want a specific date and time, your installation will be subject to a scheduling fee to prioritize your installation. The date you select or the date on your order or contract is the install date by, not the actual install date.

Once added to the schedule, you will be sent a confirmation reminder by text or email about one week prior to installation. Please reply to confirm your receipt of the notification. You do not need to be home for the install.

Ready To Have The Best Christmas Ever?